What is a ticket number on the exchange?

An exchange ticket number is a unique identifier used by an exchange to identify a specific request, transaction, or support request. It provides convenience and accuracy in tracking a specific transaction or request.

Where is the ticket number used?

1. Support:

• When you create a support ticket, the system generates a ticket number for your request. This allows you to quickly identify your issue when communicating with support.
• For example, you may see something like: Ticket #123456789.

2. Transactions:

• Some exchanges may provide a ticket number for each transaction so you can track its status (transfer of funds, withdrawal or deposit of cryptocurrency, trade).

3. Competitions and Promotions:

• Participation in promotions or contests may also have a ticket number to track your progress or participation.

4. Orders:

• In some terminals, a ticket number may be associated with a specific trade order, allowing it to be identified among others.

How to find your ticket number?

• Support: In response to your request, you will receive a letter or message with your ticket number.
• Transactions: In the transaction history or withdrawal section of your account.
• Orders: In the order history or active orders on the exchange.

Why is this needed?

• Tracking: You can quickly find the details of your request or transaction.
• Resolution speed: Support can find your request by number without requiring additional information.
• Avoiding confusion: This simplifies the processing of a large number of requests or transactions on the platform.